Join our team

Job opportunities

We are currently undergoing a significant expansion and are looking for highly skilled, innovative, and enthusiastic people to join our growing team.

This is the opportunity to join an organisation at the leading edge of disruptive clinical trials utilising electronic healthcare data to unlock the value for the benefit of patients whilst enabling informed decision making to support and empower new models of clinical trial delivery.

About NorthWest EHealth

We pride ourselves on generating a positive atmosphere as we believe a happy team is a great team. We know that a fantastic working environment promotes innovation, creativity and collaboration. We respectfully challenge and we pride ourselves on employing those who can think outside of the box to help us to continue to deliver the high quality service that puts our customers first whilst understanding the importance of data confidentiality, which keeps the patients at the heart of all we do.

Aside from providing you with an innovative and collaborative atmosphere created by our friendly staff. We can also offer you a number of fantastic benefits...

Benefits

  • Modern offices in the Bright Building on the Manchester Corridor
  • Flexible working arrangements
  • A workplace pension
  • Access to training
  • 27 days holiday


Sam Harber

It’s good to work for a company that is doing something truly ground-breaking that improves patient outcomes – that is something I can really get behind.

There’s a lot of trust between everyone at NWEH, you can talk to anyone about anything, and it makes for a much better working environment.

Sam Harber - Systems Administrator - NorthWest EHealth

Available positions

Clinical Research Nurse

Overview

Reporting To: Community Team Lead

Location of Work: Field based – Greater Manchester/North West of England

Hours of Work: Monday to Friday, 37.5 hours in total, flexible office hours are available. Occasional out of hours working may be required.

Contract: Permanent

NorthWest EHealth (NWEH) specialises in delivering clinical trials driven by Electronic Health Record (EHR) data and have close relationships with academia and the NHS.

The world leaders in this field, we have created new market standards for the evaluation of healthcare interventions and work with global pharmaceutical companies.

With a new and modern location in Manchester Science Park, NWEH are currently looking for talented, innovative, and passionate people. This is an excellent opportunity to join an organisation that is at the forefront of pioneering how electronic healthcare data can be utilised to benefit patients while enabling informed decision making to support and empower new models of clinical research.

NWEH delivers a wide range of projects and programmes of work; from large clinical trials to EHR data enabled pragmatic clinical trials as well as feasibility studies utilising routinely collected healthcare data. We work primarily with pharmaceutical and NHS-related clients and are the market-leader in providing these services.

Job Purpose:

As a Research Nurse, you will provide specialist skills and knowledge to support the delivery of clinical research studies. You will liaise with clinical investigators, sponsor companies and external vendors to manage trial protocols. At all times you will be expected to deliver high quality research ensuring participant safety and welfare. The nature of the work is unpredictable, and you will be expected to be flexible and responsive in order to manage various aspects of the job at short notice. You will be expected to participate fully in your own personal development.

Key Accountabilities and Responsibilities

Research

  • Ensure that all research is delivered in accordance with ICH GCP guidelines http://ichgcp.net/2-the-principles- of-ich-gcp-2 and The UK Policy Framework for Health and Social Care Research http://www.hra.nhs.uk/resources/research-legislation-and-governance/research-governance-frameworks
  • Ensure familiarity with risk issues pertaining to confidentiality of participant and research related documentation (General Data Protection Regulation 2018 and Caldicott Review 2013)
  • Ensure compliance with all study protocols and study supporting documents
  • Responsible for managing multiple sites from set up to closure. To include identification and recruitment of patients in accordance with study protocols and to agreed targets and timelines
  • Responsibility for participant screening, eligibility, and provision of information to facilitate effective informed consent or assent
  • Responsible for recording, reporting and escalating adverse drug reactions and adverse events, according to study protocol and Clinical Trial Regulations
  • Responsible for the processing and shipment of biological samples
  • Collaborating with any investigations and subsequent management
  • Contribute to research governance processes including critical incident reporting in line with standard operating procedures (SOPs)
  • Ensure clear and accurate records and documentation to support and record all research activity using databases, software and electronic health care records as required
  • Work collaboratively with data managers and clinical research monitors to ensure timely resolution of data queries
  • Investigator Site File maintenance
  • Participate in audits and inspections as required
  • Support and execute all activities in line with ISO standards where relevant (ISO 9001:2015)
  • Effective management of resources
  • Work in a variety of settings including hospital, community settings, possibly as a lone-worker, to meet the demands of studies
  • All relevant training completed in a timely manner
  • Development and utilisation of trackers and spreadsheet tools to support study delivery to timelines

Professional and Clinical

  • To work within professional guidelines and in a manner consistent with the NMC code
  • Ensure safeguarding principles are adhered to
  • Develop a full understanding of the Electronic Medical Records (EMR) systems
  • Ensure adherence to NWEH policies and Standard Operating Procedures (SOP’s)
  • Promote research by effective collaboration and communication with departments both within NWEH and with external organisations
  • Appropriate escalation of any issues which may affect delivery of the study within specified timelines
  • Awareness of current trends and developments within global clinical research

Education

  • Participate in own personal development and review process and revalidation with the Nursing and Midwifery council (NMC). Act in a manner consistent with The Code NMC (2015) carrying out the role in accordance with locally agreed policies and procedures
  • Complete mandatory training, identify own learning needs and educational opportunities

Leadership

  • To provide mentorship and support for other and new staff members and assist in orientation/induction
  • Support for CTL/Management
  • Support NWEH in delivering objectives
  • Attend and contribute to clinical team meetings
  • Be actively involved in promoting NWEH clinical research

Person Specification

Essential skills:

Qualifications

  • Registered Nurse NMC Level 1
  • Effective communication and interpersonal skills
  • Experience of explaining complex concepts to patients in a clear and concise manner
  • Evidence of continuous professional development
  • Able to work autonomously and as a team player
  • Meticulous attention to detail and high level of accuracy
  • Demonstrable IT skills
  • Flexible working
  • Highly motivated with the ability to organise own work and meet deadlines
  • Clean driving licence
  • Willing to use own car (mileage recompensed following policy) and insure car for business use

Experience and Skills

Knowledge

  • Knowledge of regulations and governance in clinical research including EU directives and ICH GCP requirements

Desirable skills:

Qualifications

  • 1st level degree or studying towards
  • Experience working in Primary Care
  • Experience working in Clinical Research
  • Presentation skills
  • Venepuncture
  • Basic Life Support

Experience and Skills

Knowledge

  • A high level of IT understanding will be a distinct advantage

Key details

Salary: From £31,384 - £39,348 dependant on skills and experience

Application Deadline: 07/05/2021

Based: Field based – Greater Manchester/North West of England

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

Community Team Lead

Overview

Community Team Lead

Reports to: Clinical Trial Manager

Accountable to: Chief Operating Officer

Salary: £47,403

Contract: Permanent

Hours: Full time 37.5 hrs per week

Location: Manchester Science Park, Pencroft Way, Manchester, M15 6GZ

Although based at Manchester Science Park it is anticipated that much of the role will be field based (primarily across greater Manchester and the North of England)

Job Summary

As a Community Team Lead, you will have a key management role and will provide specialist skills and knowledge to support the running of clinical research studies, including recruiting and supporting patients participating in clinical studies. You will provide management and peer support, cover for the Research Nurse as required and determine staffing levels required to provide an effective research service.

In partnership with the Head of Community Services, you will be instrumental in implementing the NWEH strategic objectives and responsible for leading and coordinating a portfolio of studies.

MAIN DUTIES AND RESPONSIBILITIES:

Research

  • Liaise with Study Investigators, NWEH Clinical Trial Manager and sponsor companies to oversee the effective management and delivery of clinical trial protocols with efficient use of allocated resources to produce high quality research.
  • Ensure that all research is delivered in accordance with ICH GCP guidelines ICH GCP - ICH harmonised guideline integrated addendum to ICH E6(R1): Guideline for Good Clinical Practice ICH E6(R2) ICH Consensus Guideline - ICH GCP
  • Participate in the development of NWEH’s research strategy and objective setting, promoting and facilitating service developments and supporting the research team in delivering core values and The UK Policy Framework for Health and Social Care Research http://www.hra.nhs.uk/resources/research-legislation-and-governance/research-governance-frameworks
  • Responsible for delivery of study recruitment targets and key performance indicators (KPI) to client requirements
  • Develop, review and implement SOPs in line with business and study needs
  • Identification and escalation of risks and Non-conformances that impact on delivery in a timely and appropriate manner to Head of Community Services and Quality Department
  • Manage identified risks and issues pertaining to participant confidentiality and research related documentation:
  • Take a lead role in research governance processes including critical incident reporting in line with Standard Operating Procedures (SOPs)
  • Ensure that working practices adhere to health and safety polices
  • Provide innovative solutions and problem solve identified risks.
  • Managing multiple sites from set up to closure, to include identification and recruitment of patients in accordance with the study protocol and agreed targets/timelines
  • Facilitate effective informed consent or assent
  • Responsible completing subject visits as per study protocol when providing cover for the Research nurse
  • Participate in audits and inspections as required and collaborate with any investigations and subsequent management.
  • Support and execute all activities in line with ISO standards where relevant (ISO 9001:2015)
  • Work in a variety of hospital/community settings

GDPR: https://gdpr.eu/gdpr-in-2020/

Caldicott Principles: Eight_Caldicott_Principles_08.12.20.pdf (publishing.service.gov.uk)

Professional and Clinical

  • Work within the Nursing and Midwifery Council (NMC) code of conduct and scope of professional practice
  • Develop strategies to achieve objectives to enhance performance and development of research
  • Practice at a level which demonstrates advanced knowledge and skills.

Leadership

  • Responsible for co ordinating the Community Research Team in the delivery of a portfolio of studies
  • Provide visible clinical and managerial leadership to support the community research team, monitoring performance and outcomes to maintain and deliver quality.
  • Lead on the planning and organisation of study related activities ensuring collaboration with other professionals and agencies as required
  • Resource planning across multiple studies and multiple sites
  • Responsible for planning and delivering team meetings
  • Collaborative working with non-clinical teams across NWEH.
  • Support Human Resources Department in managing staff recruitment, annual leave, sickness, and disciplinary procedures.
  • Encourage and develop teamwork within the clinical setting
  • Identify appropriate opportunities to delegate both clinical and administrative tasks
  • Responsible for probationary reviews and staff appraisals/reviews
  • Recognise and manage performance issues with appropriate performance management plans in line with SOP’s

Education

  • Participate in own personal development and review process and revalidation with the Nursing and Midwifery council (NMC). Act in a manner consistent with The Code NMC (2018) carrying out the role in accordance with locally agreed policies and procedures
  • Complete mandatory training, identify own learning needs and educational opportunities
  • Support the educational development of the community research team
  • Lead and contribute to the training and supervision of the Community Research Team, ongoing review of induction program and long-term training needs of the community research team
  • Ensure all relevant training for staff members is completed in a timely manner

Person Specification

Essential

Qualifications

  • Registered Nurse NMC Level 1
  • Evidence of people leadership and/or line management
  • Minimum of 5 years post registration clinical experience
  • Minimum 3 years’ experience in clinical research including set up, delivery, monitoring, and closure
  • Evidence of working with NHS and commercial stakeholders
  • Evidence of ability to prioritise own workload.
  • Teaching/Assessor skills
  • Evidence of working autonomously and as part of a team
  • Evidence of ability to contribute to SOP writing
  • Effective communication and interpersonal skills
  • Evidence of continuous professional development
  • Meticulous attention to detail and high level of accuracy
  • Strong evidence of demonstrable IT skills in particular Excel and Power Point
  • Flexible working
  • Clean driving licence
  • Willing to use own car (mileage recompensed following policy)

Experience and Skills

Knowledge

  • Has specialist knowledge of NWEH objectives and the local Research & Development landscape
  • Knowledge of Information Governance legislation
  • Knowledge of research specific guidelines i.e. Good Clinical Practice, EU Clinical Trials Directives and UK Policy Framework for Health and Social Care Research
  • Knowledge of clinical trial process regulatory approval processes

Desirable

Qualifications

  • 1st level degree or studying towards
  • Experience working in Primary Care
  • Presentation skills
  • Line management
  • Venepuncture

Experience and Skills

Knowledge

  • A high level of IT understanding will be a distinct advantage

Benefits:

  • Competitive Salary
  • 27 day’s annual leave
  • Flexible working hours
  • The ability to work from home
  • Modern offices in Central Manchester
  • Positive and supportive environment
  • Access to training resources
  • Exposure to different industries
  • Access to collaborative workspace
  • Stakeholder Pension

Key details

Salary: £47,403.00

Application Deadline: 23/04/2021

Based: Manchester

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

Clinical Appointments Facilitator

Overview

Salary: £19,217

Reporting To: Community Team Lead

Location of Work: Field based within GP Practices– Greater Manchester/North West

Hours of Work: 37.5 hours in total (potential requirement for weekend and out of hours working)

Contract: Fixed term until March 2022

NorthWest EHealth (NWEH) specialises in delivering clinical trials driven by Electronic Health Record (EHR) data and have close relationships with academia and the NHS.

The world leaders in this field, we have created new market standards for the evaluation of healthcare interventions and work with global pharmaceutical companies.

With a new and modern location in Manchester Science Park, NWEH is currently looking for talented, innovative, and passionate people. This is an excellent opportunity to join an organisation that is at the forefront of pioneering how electronic healthcare data can be utilised to benefit patients while enabling informed decision making to support and empower new models of clinical research.

NWEH delivers a wide range of projects and programmes of work; from large clinical trials to EHR data enabled pragmatic clinical trials as well as feasibility studies utilising routinely collected healthcare data. We work primarily with pharmaceutical and NHS-related clients and are the market-leader in providing these services.

Job Purpose:

As an Appointments Facilitator you will be working with an established team and reporting to a Community Team Lead. You will provide a high level of support to the study teams and collaborating partners to facilitate efficient, safe and participant focused clinical research. You will spend most of your time telephoning patients who may be eligible to participate in a clinical trial.

You must fully understand and ensure your personal responsibility for patient safety and the integrity of any patient data collected during the study and show commitment and respect to all who work and engage with NWEH.

The nature of the work is unpredictable, and you will be expected to be flexible and responsive in order to manage various aspects of the job at short notice. You will be expected to participate fully in your own personal development, and you will work towards achieving individual goals and team targets.

Responsibilities:

  • Booking appointments for patients
  • Achieve set targets for bookings and conversion rates
  • Ensure polite, efficient, and appropriate communications at all times
  • Ensure familiarity with risk issues pertaining to confidentiality of patient and research related documentation (General Data Protection Regulation 2018 and Caldicott Review 2013)
  • Develop a full understanding of the electronic medical records (EMR) systems
  • Assist in the identification of eligible patient groups and recruitment onto studies
  • Identify any study related issues or non-conformance and escalate according to policy
  • Ensure compliance with NWEH and local policies/guidelines and Standard Operating Procedures (SOPs) to ensure all procedures are followed correctly
  • Appropriate escalation of any issues that may affect delivery of the study within specified timelines
  • Support the clinical team in delivering NWEH objectives
  • Complete mandatory training and maintain ongoing responsibility for training requirements and own professional development
  • During frequent intense periods of demand, prioritise tasks and undertake numerous tasks simultaneously, to ensure effective service delivery
  • Identify the need and take action to modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations
  • Always maintain a professional attitude, often in a pressured environment

Person Specification:

Essential Skills:

Qualifications

  • 5 GCSEs at grade C (or above) including English and Mathematics

Experience and Skills

  • Experience in a customer/patient services environment, dealing with members of the general public
  • Evidence of strong It Skills using Outlook, and Excel
  • Experience of using a telephone as a regular means of communication in a work environment
  • Experience of working in a target-based environment
  • Strong time management and organisational skills
  • Excellent communication and interpersonal skills
  • Excellent telephone manner
  • Attention to detail and accurate data entry skills
  • Resilient with the ability to remain calm whilst working under pressure.
  • Ability to manage multiple tasks and changing priorities
  • Ability to empathise and engage with patients
  • Demonstrable problem-solving skills and solution focussed
  • Highly pro-active and motivated by targets
  • Clean driving licence and willingness to use own car (mileage recompensed following policy) and insure car for business use
  • Demonstrate a positive and flexible approach
  • Willing to undertake Disclosure and Barring Service (DBS) check

Desirable Experience & Skills:

  • Some understanding of the healthcare sector
  • Knowledge of NHS Research and Development, the pharmaceutical industry and relevant information sciences
  • Knowledge of Good Clinical Practice

Benefits:

  • Competitive Salary
  • 27 day’s annual leave
  • Flexible working hours
  • Positive and supportive environment
  • Access to training resources
  • Stakeholder Pension
  • Childcare Vouchers

Key details

Salary: £19,217

Application Deadline: 23/04/2021

Based: Manchester

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

How to apply

To apply for any roles above, please apply using the application form, with a covering letter detailing how you are suitable for the role, to jobs@nweh.co.uk

We welcome speculative applications, please forward your CV for consideration to above email address and we’ll be in touch when new positions become available.

Application Form