Join our team

Job opportunities

We are currently undergoing a significant expansion and are looking for highly skilled, innovative, and enthusiastic people to join our growing team.

This is the opportunity to join an organisation at the leading edge of disruptive clinical trials utilising electronic healthcare data to unlock the value for the benefit of patients whilst enabling informed decision making to support and empower new models of clinical trial delivery.

About NorthWest EHealth

We pride ourselves on generating a positive atmosphere as we believe a happy team is a great team. We know that a fantastic working environment promotes innovation, creativity and collaboration. We respectfully challenge and we pride ourselves on employing those who can think outside of the box to help us to continue to deliver the high quality service that puts our customers first whilst understanding the importance of data confidentiality, which keeps the patients at the heart of all we do.

Aside from providing you with an innovative and collaborative atmosphere created by our friendly staff. We can also offer you a number of fantastic benefits...

Benefits

  • Modern offices in the Bright Building on the Manchester Corridor
  • Flexible working arrangements
  • A workplace pension
  • Access to training
  • 27 days holiday


Sam Harber

It’s good to work for a company that is doing something truly ground-breaking that improves patient outcomes – that is something I can really get behind.

There’s a lot of trust between everyone at NWEH, you can talk to anyone about anything, and it makes for a much better working environment.

Sam Harber - Systems Administrator - NorthWest EHealth

Available positions

Study Administrator

Overview

NorthWest EHealth (NWEH) specialises in delivering clinical trials driven by Electronic Health Record (EHR) data and have close relationships with academia and the NHS.

The world leaders in this field, we have created new market standards for the evaluation of healthcare interventions and work with global pharmaceutical companies.

With a new and modern location in Manchester Science Park, NWEH are currently looking for talented, innovative, and passionate people. This is an excellent opportunity to join an organisation that is at the forefront of pioneering how electronic healthcare data can be utilised to benefit patients while enabling informed decision making to support and empower new models of clinical research.

NWEH delivers a wide range of projects and programmes of work; from large clinical trials to EHR data enabled pragmatic clinical trials as well as feasibility studies utilising routinely collected healthcare data. We work primarily with pharmaceutical and NHS-related clients and are the market-leader in providing these services.

Job Summary

As a Study Administrator, you will provide a high level of support to the study teams and collaborating partners to facilitate efficient, safe and participant focused clinical research.

You must fully understand and ensure your personal responsibility for patient safety and the integrity of any patient data collected during the study. You will collaborate with clinical investigators and sponsor companies to manage trial protocols to ensure high quality research.

The nature of the work is unpredictable and you will be expected to be flexible and responsive in order to manage various aspects of the job at short notice. You will be expected to participate fully in your own personal development.

MAIN DUTIES AND RESPONSIBILITIES

Research

  • Ensure familiarity with risk issues pertaining to confidentiality of participant and research related documentation (General Data Protection Regulation 2018 and Caldicott Review 2013)
  • Develop a full understanding of the electronic medical records (EMR) systems
  • Responsible for the processing and shipment of biological samples
  • Responsible for coordination of study specific tasks across multiple sites as dictated by business needs
  • Assist in the identification of eligible participant groups and recruitment onto studies
  • Identify any study related issues or non-conformance and escalate appropriately
  • Ensure a full understanding of study participant safety reporting procedures and responsibilities
  • Development and utilisation of trackers and spreadsheets tool to support study delivery to timelines
  • Investigator Site File maintenance
  • Work collaboratively with multiple stake holders to ensure timely resolution of data queries
  • Contribute to effective and efficient use of resources
  • Responsibility for ensuring study specific consumables and equipment are available, tracked and monitored
  • Participate in audits and inspections as required
  • Support and execute all activities in line with ISO standards where relevant (ISO 9001:2015)
  • Ensure compliance with NWEH and local policies/guidelines and Standard Operating Procedures (SOPs) to ensure all procedures are followed correctly
  • Appropriate escalation of any issues which may affect delivery of the study within specified timelines
  • Support clinical team in delivering NWEH objectives

Education

  • Complete mandatory training and maintain ongoing responsibility for training requirements and own professional development

Person Specification

Essential

Qualifications

Minimum 5 GCSEs including English and Maths

Minimum of 2 years study at further education level

Experience and Skills

  • Well-developed IT/Computer skills
  • Organisation and coordination skills
  • Meticulous attention to detail and high level of accuracy
  • Excellent communication and interpersonal skills
  • Flexible approach to working
  • Committed to self-development and able to demonstrate professional development
  • Highly motivated with the ability to organise own work and meet deadlines
  • Clean driving licence
  • Willing to use own car (mileage recompensed following policy)
  • Willingness to work within a multi-disciplinary team, working autonomously and as a team player
  • Ability to demonstrate a knowledge and understanding of clinical trials

Knowledge

  • Awareness of clinical trial regulations and governance in clinical research
  • Ability to demonstrate an understanding of the issues surrounding clinical data, particularly confidentiality & safety monitoring
  • Knowledge of NHS Research and Development, the pharmaceutical industry and relevant information sciences
  • Knowledge of Ethical and quality standards applicable to clinical trials including EU directives and on ICH GCP requirements

Desirable

Qualifications

Good first degree (BSc)

Experience and Skills

  • Ability to demonstrate an understanding of the issues surrounding clinical data, particularly confidentiality & safety monitoring

Knowledge

  • Knowledge of NHS Research and Development, the pharmaceutical industry and relevant information sciences
  • Knowledge of Ethical and quality standards applicable to clinical trials including EU directives and on ICH GCP requirements


Key details

Salary: £25,468.20

Based: Bright Building, Manchester Science Park, Pencroft Way, Manchester M15 6GZ

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

Technical Validation Specialist

Overview

Reporting To: Head of Quality

Location of Work: Office based in Greater Manchester – Bright Building, Manchester Science Park, flexible office/hybrid home based arrangements are available.

NorthWest EHealth (NWEH) specialises in delivering clinical trials driven by Electronic Health Record (EHR) data and have close relationships with academia and the NHS.

The world leaders in this field, we have created new market standards for the evaluation of healthcare interventions and work with global pharmaceutical companies.

With a new and modern location in Manchester Science Park, NWEH are currently looking for talented, innovative, and passionate people. This is an excellent opportunity to join an organisation that is at the forefront of pioneering how electronic healthcare data can be utilised to benefit patients while enabling informed decision making to support and empower new models of clinical research.

NWEH delivers a wide range of projects and programmes of work; from large clinical trials to EHR data enabled pragmatic clinical trials as well as feasibility studies utilising routinely collected healthcare data. We work primarily with pharmaceutical and NHS-related clients and are the market-leader in providing these services.

Job Purpose:

An opportunity exists for an enthusiastic and organised Technical Validation Specialist with prior experience in GxP/CSV and Information Security to support validation and qualification activities in line with regulatory requirements and industry best practice. You will be part of our creative and collaborative Quality team and will provide technical quality support to operational delivery, new business projects and quality initiatives.

You will be joining an innovative and growing organisation who are driving a revolutionary new approach in clinical trials. Our use of data and advanced software helps to improve the way clinical trials are conducted and maximises patient safety.

Responsibilities:

  • Support and lead activities to ensure validated status of NWEH developed applications is maintained in line with GxP requirements
  • To provide support to ensure activities conducted by NWEH remain compliant with applicable legislation and regulatory requirements, including ISO/IEC 27001 and 9001
  • Make proposals and implement actions as part of quality improvement initiatives in line with the Business Plan and organisational objectives
  • To act as a technical quality subject matter expert during investigation of non-conformances and breaches through to appropriate CAPA closure
  • Internal auditing of working practices against Standard Operating Procedures, standards, and regulatory requirements
  • Responsible for technical writing and reviewing documents such as work instructions, user documentation, and guidance documents
  • To ensure that technical quality requirements are communicated and understood within the business
  • Participate as required in regulatory inspections, customer and internal audits
  • Support to Head of Quality and wider organisation to ensure NWEH is inspection ready
  • Support activities to monitor, audit and report on service performance and security in order to identify and address areas of risk and ensure compliance with service level expectations
  • Produce Quality reports as required
  • Collaborate with key stakeholders, where required, to solve critical technical and delivery challenges
  • Support the development and delivery of training materials to wider organisation to support quality and information security initiatives
  • Facilitate effective working relationships between the NWEH Quality Team with key stakeholders, both internally and externally (e.g. IG Leads, Auditors, Regulators, Suppliers)
  • To keep abreast on new technologies/regulations impacting the business and align with industry expectations and requirements on qualification/validation
  • Adhere to NWEH and partner organisation’s policies, processes, provisions, deployment and maintenance standards and procedures
  • Support to routine administration tasks as required
  • Participate in occasional out-of-hours emergency / urgent work cover as required

Essential skills:

  • Higher education qualification in a Scientific discipline or related field or equivalent experience (5 Years)
  • Experience in quality management roles (3 Years)
  • Experience of working in a technical quality management role within the context of software development
  • Experience of Qualification/Validation in the pharmaceutical/ life sciences industry
  • Experience of using both waterfall and agile methodology
  • Exposure to software testing, and awareness of software testing practices and approaches
  • Excellent problem-solving skills and the ability to explain complex technical concepts to a wide range of audiences
  • Proactive approach and ability to multitask within a fast-paced environment
  • High-level of written and verbal communication skills
  • Understanding of preparing and maintaining team activities to meet standards set by regulatory bodies
  • Internal auditing experience
  • Proven track record of making quality improvements in a complex organisation
  • Confident communicator and able to work within a team to enable delivery of wider business objectives
  • Understanding and experience of identifying and resolving IS risks in a technical environment
  • Excellent gap analysis skills
  • Proven track record of working effectively with project teams to establish and deliver quality excellence
  • Good attention to detail and ability to see tasks through to successful completion

Desirable skills:

  • Proven track record of maintaining Quality and Information Management systems in line with ISO 9001 and ISO/IEC 27001 certification and relevant experience in writing related documentation
  • Experience of working with confidential/sensitive data
  • Experience of working in a technical quality management role within a clinical research or life sciences setting
  • Understanding of cloud and cloud native technologies
  • Knowledge and understanding of ICH/GCP requirements
  • Line management experience
  • Internal Auditor qualification
  • Experience of working with JIRA/Q-Pulse

Key details

Salary: Up to £52,000

Based: Bright Building, Manchester Science Park, Pencroft Way, Manchester M15 6GZ

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

Developer Team Manager

Overview

Reporting To: Head of Technology

Hours of Work: Monday to Friday, 37.5 hours in total, flexible office hours are available.

NorthWest EHealth (NWEH) specialises in delivering clinical trials driven by Electronic Health Record (EHR) data and have close relationships with academia and the NHS. The world leaders in this field, we have created new market standards for the evaluation of healthcare interventions and work with global pharmaceutical companies.

With a new and modern location in Manchester Science Park, NWEH are currently looking for talented, innovative, and passionate people. This is an excellent opportunity to join an organisation that is at the forefront of pioneering how electronic healthcare data can be utilised to benefit patients while enabling informed decision making to support and empower new models of clinical research.

NWEH delivers a wide range of projects and programmes of work; from large clinical trials to EHR data enabled pragmatic clinical trials as well as feasibility studies utilising routinely collected healthcare data. We work primarily with pharmaceutical and NHS-related clients and are the market-leader in providing these services.

We require a talented technical manager with a good understanding of software development and proven experience of managing technical teams to work as our Developer Team Manager.

Job Purpose:

Line managing and overseeing our team of Software Developers, this role will ensure our software developers are able to work efficiently and effectively. You will ensure appropriate workloads and content are allocated across the team, and work to make knowledge effectively shared and communicated both within the team and across the business.

You will work with each developer to ensure continued personal development and progression, identifying training and education opportunities.

You will also support other senior members of the developer and wider technical team to help direct and shape the team, and ensure changes are well communicated and managed for your developers.

Key Accountabilities & Responsibilities:

Communication – act as conduit for information flow between the developer team, the technical team and the business; keeping the team informed of upcoming changes, work and direction of travel; provide information on the software team to Heads of Teams, and Exec members: blockers, concerns, status reports, metrics etc.

Line management and staff development: scheduling and carrying out one-to-ones with team members in line with the NWEH Personal Development Review (PDR) process.

Resource management: working with project managers and Head of Technology to manage developer team resources across current and upcoming projects.

Recruitment: assist with job descriptions, short listing, interviewing and induction, helping to bring in new talent to strengthen the team.

Pastoral: Ensuring happiness and morale levels in the team remain high, providing mentorship, support and identifying areas for continual improvement and training opportunities. Foster and preserve a good culture within the team and beyond, ensuring a positive attitude, fairness and recognition are promoted whilst protecting the team from burnout and undue stress.

Process: manage support and deployment rotas, ensuring sufficient coverage during holiday periods and that non-development duties are shared fairly across the team. Put in place, review, and revise effective processes and best practices across the team.

Mediation: providing an impartial objective opinion and a listening ear during technical discussion and decision making.

Meetings and audit: represent the development team during high-level and meetings and audits.

Public relations: promoting the reputation of the team and the business to encourage local talent. Establish links with local developer groups, colleges, and universities to engage with appropriately qualified new graduates.

Person Specification

Essential skills:

  • A good degree in a relevant subject
  • At least 5 years of experience working in the software development industry
  • At least 5 years of experience leading technical teams and line management
  • Familiarity with modern web programming concepts and technologies (ASP.NET, C# and Angular a bonus)
  • Familiarity with cloud technologies (Azure a bonus)
  • Experience of recruiting; writing job descriptions, short-listing, and interviewing
  • A track record of successful line management covering mentoring, motivating, objective setting, training, and performance management
  • Demonstratable experience of delivering technical work within time and budget constraints
  • Excellent understanding of software development lifecycle, particularly the full release process and associated risks and challenges
  • Experience of agile and waterfall methodologies, and the use of scrum and Kanban
  • Proven experience of conflict resolution and negotiation

Desirable skills:

  • Previous experience leading a team of software developers
  • Some technical proficiency with C#/Angular/ASP.NET/Git
  • Familiarity with Atlassian tools; JIRA, Confluence, BitBucket and Bamboo
  • Understanding of DevOps and the associated benefits
  • Understanding of clinical trials, GCP and GxP
  • Exposure to software testing and requirements analysis

Personal attributes:

  • Listening and empathy
  • Professional and committed to delivery
  • Leadership
  • Diplomacy
  • Technical knowledge and experience
  • Collaboration and team working
  • Solution oriented
  • Passion for technology and innovation

Key details

Salary: £50,000 - £60,000 depending on experience

Based: Office based in Greater Manchester – Bright Building, Manchester Science Park

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Management Accountant

Overview

NorthWest EHealth (NWEH) develops technology and services which delivers clinical trials using Electronic Health Record (EHR) data. We are the world leaders in this field.

NWEH delivers a wide range of projects and programmes of work: six months to six years in duration and tens of thousands to tens of millions in value. Our clients are pharmaceutical, device, med tech industries and Contract Research Organisations.

NWEH offers a hybrid working arrangement blending home and office. There are mandatory days where the employees will be required to attend the office. These days will be agreed in advance. In addition, your team will arrange face-to-face meetings as required. Please note that all employees are expected to be flexible to meet the needs of the company.

Our modern and spacious office is in Manchester – Bright Building, Manchester Science Park.

NWEH require a management accountant with a strong track record of analysing and presenting key financial data and assisting the CFO in making critical business decisions

Key responsibilities:

  • Production of monthly management accounts including detailed analysis
  • Preparation of monthly balance sheet reconciliations and posting relevant journals for fixed asset, accruals, prepayments and other necessary accounts
  • Manage aged debt and cashflow
  • Production of performance analysis across various projects
  • Preparation and submitting quarterly VAT returns
  • Overseeing sales ledger, purchase ledger, payroll, cash posting, daily banking and all general ledger entries
  • Business partnering across multiple divisions and business areas
  • Assist in the preparation of budget and rolling forecasts
  • Supporting on all significant finance-related projects
  • Identifying opportunities for process improvements and implementing as required
  • Being a point of contact for the annual audit ensuring required information is provided and explained to the auditors
  • Adhere to reporting deadlines
  • Ad hoc analysis to support the business stakeholders

Person Specification:

Essential skills:

  • Part Qualified CIMA qualification and membership
  • Experience of using Sage 200
  • Financial experience in a commercial organisation
  • Experience of designing and delivering financial business intelligence systems
  • Knowledge of and experience in applying detailed finance regulations and legislation to SME
  • Experience of producing business reports, financial strategy and methodology
  • Business experience with development and control of high value, multi-level contracts

Key details

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Head of Delivery and Performance

Overview

Reporting to: Director of Business Operations

Hours of Work: Monday to Friday, 37.5 hours in total, flexible office hours are available.

Job Purpose

The Head of Delivery and Performance is a key leadership role within NWEH, accountable for the day-to-day management Business Delivery Team and £15m+ project portfolio.

This role requires an innovative and inspirational leader with a successful track record of managing the delivery of complex projects and programmes of work. You must be comfortable working in an agile manner whilst providing consistent leadership to our team of experienced Business Delivery Managers.

Accountabilities

  • Line management of the Business Delivery Team including coaching and mentoring the team for high performance.
  • Embed PMO best practices inclusive of project planning, schedule management, risk management, core team management, resource management and KPI reporting across NWEH £15m+ project portfolio.
  • Lead and communicate KPI reporting across NWEH project portfolio, the outcomes of this will inform NWEH financial forecasting and capacity planning.
  • Lead the Business Delivery team to implement effective monitoring, control, and gold standard stakeholder management processes across all projects to ensure delivery excellence.
  • Collaborate with Business Heads and implement resource forecasting, planning and allocation process.
  • Manage escalation across all project contracts and provision of guidance for team throughout project lifecycles.
  • Deputise for Director of Business Operations as required.

Key Responsibilities

  • Leadership and management of Business Delivery Team.
  • Provide PMO expertise to maintain on target performance, source solutions and meet project objectives in terms of quality, performance, and cost.
  • Collaboration with all NWEH Business Heads to ensure project delivery metrics (KPIs) and outcomes are understood.
  • Ensure risks associated with effective business operations are identified and effectively mitigated.
  • Foster an effective and collaborative culture for delivery excellence and continuous improvement.
  • Provide reports on project and KPI performance for Clients, Leadership Teams, Exec and Board.
  • Identify opportunities for change, innovation, and performance in line with KPIs.
  • Management of delegated budgets.
  • Working with members of the Management and Executive Team on strategic projects and initiatives.
  • Embed robust reporting to enable forecasting of future BIDs and pipeline.

Person Specification:

You are a highly organised senior leader, who is collaborative, determined and positive. You possess the following skills and expertise:

Essential skills

  • Significant experience in developing and leading high performing teams through coaching and performance management frameworks.
  • Significant experience of successful management of complex, commercial projects, and programme value £10m+.
  • Proven track record of working effectively with all levels within an organisation to establish and deliver excellence.
  • Proven track record of delivering and exceeding organisational and project KPIs.
  • Experience of leading project/programme resource forecasting and planning within an organisation
  • Demonstrable experience in developing strong internal partnerships and fostering a strong team dynamic.
  • Significant experience of change management and leading teams through change.
  • Evidence of delivering complex projects using a recognised methodology (MSP, Agile, MOP).
  • Comfortable with assimilating complex information and presenting to Exec and C-suite level audiences.

Desirable skills

  • Experience of working with the life science industry in a Programme Manager role.
  • Experience of working in software development industry in Programme Manager role.
  • Experience of GXP, GCP, working in a regulated environment.
  • Experience working for SME during and proceeding investment raise funding round.

Key details

Salary: From £60,000

Application Deadline: 10/08/2022

Based: Hybrid. Bright Building in Greater Manchester Science Park

The next steps

Apply now with a full CV and covering letter and we’ll be in touch.

Apply now

How to apply

To apply for any roles above, please apply using the application form, with a covering letter detailing how you are suitable for the role, to jobs@nweh.co.uk

We welcome speculative applications, please forward your CV for consideration to above email address and we’ll be in touch when new positions become available.

Application Form